Terms and Conditions

Definitions

• "Working days" means Monday to Friday, excluding Bank or other Public holidays.
• "Force Majeure" means any event affecting Cable Warehouse's ability to fulfil its obligations arising from acts, causes, omissions, events or non-events beyond reasonable control including government regulations, fire, flood, disaster, industrial dispute.
• "Catalogue" means products offered by Cable Warehouse on the website www.cablewarehouse.co.uk.

Contracts of sale and Cancellation Policy

All contracts of sale made by Cable Warehouse shall be deemed to be governed by these terms and conditions, which shall prevail over any other terms, produced by the party ("the Customer") to whom Cable Warehouse is selling. Cancellation of orders by business customers is only accepted at the discretion of Cable Warehouse and cannot be accepted where goods are dispatched. Cable Warehouse can only accept cancellation of orders by consumers in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

All orders are subject to acceptance by Cable Warehouse and to availability of goods ordered. Cable Warehouse reserves the right to refuse any order.

The Customer undertakes that all details provided for the purchase of goods via our website are correct.

The Customer also undertakes that the credit card or debit card used to purchase goods is either their own or their Company's own and that they have authorisation to use it. The Customer furthermore undertakes that sufficient funds will be available to cover the cost of goods ordered. Cable Warehouse reserves the right to satisfy itself as to the validation of credit or debit card details prior to supply of goods.

Privacy and GDRP Compliance

Cable Warehouse welcomes the arrival of the GDPR. We have always believed that we should treat our customers' data with the greatest respect. This means making sure that the data is secure and only used to deliver the service to the best of our ability.

How is your data used?

We only collect the data necessary to deliver the service. We use this data for order processing, producing invoices, providing support and tracking purchases for the purpose of warranty.

We do not store credit card details nor do we share customer details with any 3rd parties

Your rights

You have the right to request details of the information we have stored. You have the right to request that your details are removed from our database. However we will need to retain data to support warranties. This can be done by emailing sales@cablewarehouse.co.uk.

Prices

Goods are invoiced at the price prevailing at the time of order. Invoices will be subject to VAT unless specifically indicated. Overnight delivery services will be invoiced at the rates shown on the website unless agreed otherwise.

Cable Warehouse reserves the right to modify pricing where necessary from time to time.

Delivery, Title and Risk

Times and dates stated for delivery can only be estimated. Whilst every effort will be made to meet Customer requirements and deadlines, Cable Warehouse cannot accept liability for failure to deliver within the stated timescales. When making a purchase you will be given options on what type of delivery service you want. We use Royal Mail, DPD and UKMail

If for any reason and in the unlikely event that Cable Warehouse is unable to deliver goods, the Customer will be offered the opportunity to cancel the order or select alternative goods available. If a written order has been received, a written cancellation must be forwarded to Cable Warehouse.

Cable Warehouse cannot accept liability for damage or incomplete deliveries unless notified by the Customer within 7 days of delivery. The Customer is responsible for accepting delivery of goods once ready.

Delivery is deemed to have taken place once goods have been delivered to the Customer's given delivery address. At this point, all risk of loss, breakage and damage pass to the Customer.

Title to the goods passes from Cable Warehouse to the Customer when payment has been received in full.

If the Customer is unable to accept delivery of the goods, Cable Warehouse may a) store and insure the goods at the Customer's expense and risk, b) resell the goods at the best price obtainable and refund the customer any excess achieved once storage and restocking costs have been deducted, c) re-arrange delivery at a later date at the Customer's expense.

Payment

Standard terms of payment are by debit or credit card payable at the point of order. Other terms may be agreed at the discretion of Cable Warehouse and in writing.

If payment terms other than by debit or credit card prior to delivery are agreed and payment is not made on the due date, Cable Warehouse will be entitled to charge interest on any outstanding balance at an interest rate 3% above Lloyds Banking Group PLC base lending rate applicable at the time.

Product Specifications

Goods may be subject to minor variations in actual dimensions, specifications and quantities. In such a case, if the Customer does not wish to accept the alternative goods, he/she reserves the right to cancel the order and have any money paid to Cable Warehouse in respect of that order refunded. This will be the sole remedy of the Customer in these circumstances.

Trade Names and Trade Marks

Trade names and marks may not always be indicative of the actual manufacturer of a particular product and may be an indication of systems for general use and machines that may be associated with such products.

In the case of components, purchasers requiring a part to be manufactured by a particular manufacturer should check in advance of purchase to verify the identity of the component's actual manufacturer.

Warranties and Returns

Although Cable Warehouse is committed to providing customers with the highest possible quality of products and services, products may, on occasion, be found to be faulty or defective. In any such case, we would offer the following facilities:

All goods supplied by Cable Warehouse are warranted to be generally free from any defect in workmanship and materials and fit for the purpose for which these goods would normally be used. If goods or services are purchased in the course of your business, these are excluded to the fullest extent permitted by law from all other express or implied terms or warranties.

Subject to the right of consumers to return goods for refund under the Consumer Protection (Distance Selling) Regulations 2000, Cable Warehouse does not sell products on a trial basis. We strongly recommend that our customers check suitability and specification of products before placing orders.

In the event of Cable Warehouse agreeing to accept the return for credit of unwanted products at its discretion (unless under the Consumer Protection (Distance Selling) Regulations 2000), these must be returned with Cable Warehouse's written agreement within 30 days of date of delivery. The goods must be unopened and in perfect resaleable condition. Goods returned in these circumstances will be subject to a restocking fee of 15% of the sales value of the goods, or £20.00, whichever is the greater.

Cable Warehouse will reserve the right to test for any alleged fault found with goods return for replacement or credit. All faults must be reported within 14 days of date of delivery.

Cable Warehouse's support staff will advise you of the most appropriate method of delivery regarding returned goods, either by courier collection or by postal delivery direct to us. Cable Warehouse will cover the cost of goods returned which are found to be defective. If a courier collection is arranged, it will be the responsibility of the customer to be available to hand over the goods in question.

With regard to the return of faulty goods, it is the Customer's responsibility to ensure that the goods are adequately packed. Cable Warehouse cannot accept liability for goods damaged in transit due to insufficient packaging.

Proof of postage is not proof of delivery; customers are advised that goods returned should be sent via either recorded delivery, registered post or by courier, with sufficient insurance to cover the replacement value of the goods.

On receipt of the returned product, Cable Warehouse will test it to verify the fault. If, following this procedure the product is found to be in good working order, we will return the product to you.

All warranties will be rendered inapplicable if goods have been interfered with, altered or damaged in any way by the Customer or its agents, or if goods have not been used accordance with manufacturer's instructions.

Unless otherwise stated in the manufacturer's documentation, all goods supplied to Customers in the UK carry a manufacturer's warranty. If any claim is made against warranty, Customers must adhere to the manufacturer's instructions and procedures. Where possible, to resolve warranty issues as quickly as possible, the manufacturer will deal directly with the return. In this instance, Cable Warehouse will provide direct contact details. This does not affect your statutory rights if you are a consumer.

Cable Warehouse's Liability

Cable Warehouse cannot accept any liability for consequential or indirect damage, for example loss of profit, goodwill or data or other financial loss not related to the price paid for the goods. All losses will be limited to the amount paid for the goods ordered.

Cable Warehouse's liability for death or personal injury caused by negligence is not limited by this agreement.

Health and Safety

Cable Warehouse confirms that goods it supplies do not present a hazard to health and safety in accordance to the Health and Safety at Work Act, 1974 under condition that: The goods are properly used for the purpose for which they are designed and the Customer takes reasonable precautions in their use.

Force Majeure

If Cable Warehouse is prevented from meeting the terms of its contract with the customer as a result of Force Majeure, it will not be deemed to be in breach of the contract with the customer.

The Consumer Protection (Distance Selling) Regulations 2000

Contracts entered into by Customers not acting in the course of a business are subject to The Consumer Protection (Distance Selling) Regulations 2000.

Should the Regulations apply, Customers may cancel goods by giving notice in writing within 14 days of the date of delivery of the goods either by post, email or fax to Cable Warehouse.

If the Customer exercises the right to cancel under the Regulations, he or she will be responsible for the cost of returning the goods. Alternatively, if the goods are not returned, the Customer has a responsibility to make the goods available for collection from the address to which they were delivered. The full cost of the collection will be deducted from any refund.

The customer is also obliged to retain possession and to take reasonable care of the goods until such time as they are collected. The customer will be liable for any damage to the goods if there is any failure to comply with this obligation.

Privacy Policy

Cookies: We use cookies on our website to track the progress of an order such as basket information and user details once a user has logged in.

Tracking: We use google Analytics as a tool to analyse our marketing campaigns. This gives us detailed user information about, but not limited to location, hardware platform and browser. This information is generic and not linked to any details provided by our customers

Order Processing: All information gathered by Cable Warehouse is used for the sole purpose of processing and delivery of the goods/services. We may use this information to contact you concerning the order. We do not sell/distribute any of the information to third parties, unless this information is necessary to facilitate the delivery of the service/goods.

Errors and Omissions

General

No clauses or conditions in this document affect your statutory rights as a consumer.

If there proves to be any clause or condition that is found to be invalid or unenforceable, that item may be struck from the Agreement without any influence on the validity of the remainder of the Agreement. Any such waiver must be in writing and agreed by Cable Warehouse.

Headings given are for ease of reference and do not affect the interpretation of the Agreement.

Correspondence regarding changes in the Agreement should be exchanged by post, fax or email, although proof of delivery may be required.

All terms and conditions contained in this Agreement will be subject to the jurisdiction of the English courts. Cable Warehouse reserves the right to amend the terms and condition contained in the Agreement at any time.